FAQs

Codes Display time Code meanings How to deal with it
Roller light flashing red Floor brushes may become entangled in hairs and jammed by foreign objects, and the drum may become deformed Shut down the machine to clean the grooves on both sides of the roller and the floor brush, check whether the roller is deformed, and remove the roller to make sure that the machine is operating normally
Tube light flashing red The vacuum cleaner duct may be clogged Turn off the machine to check whether the vacuum cleaner pipe is clogged with foreign objects, disassemble the filter to check whether it is clogged with dust
E1 Shutdown after 5 seconds Motor temperature abnormal protection Turn off the vacuum cleaner for 20 minutes and wait for the motor temperature to normalize before trying to use it again
E2 Shutdown after 5 seconds Battery temperature abnormal protection Turn off the vacuum cleaner for 20 minutes and wait for the battery temperature to normalize before trying to use it again
E3 Shutdown after 5 seconds Wrong charger Use the original adapter or Output: 34V/0.5A DC adapter.
E4 Shutdown after 5 seconds Wrong connection Check that the main unit interface, the ends of the telescopic tubes and the floor brush structure are dry.

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